Estamos emocionados de presentar dos actualizaciones potentes que transformarán la forma en que gestionas las interacciones con IA: Base de Conocimiento IA y Modo Fuely AI. Estas funciones hacen que la IA sea más inteligente, eficiente y fácil de usar para tu negocio.

¿Qué hay de nuevo?

📚 Base de Conocimiento IA: Tu IA Sabe Todo Sobre Tu Negocio

Ahora, cada complemento de IA comparte una base de conocimiento centralizada, lo que significa:

✅ No más ingreso repetitivo de datos – Tu IA recuerda los detalles de tu empresa en todos los complementos.

✅ Respuestas más rápidas y precisas en las interacciones con clientes.

✅ Integración fluida con tus flujos de trabajo.

🚀 Modo Fuely IA: IA Que Trabaja por Ti

Con el Modo Fuely IA, solo necesitas completar tu base de conocimiento y elegir una tarea. Puedes seleccionar entre:

✔ Soporte – Automatiza la atención al cliente y proporciona respuestas instantáneas.

✔ Ventas – Interactúa con clientes potenciales y aumenta las conversiones sin esfuerzo.

✔ Reservas – Gestiona citas y reservas de manera sencilla.

⚙️ ¿Necesitas Más Control? Usa el Selector de Modos

Si necesitas flujos personalizados, ¡no te preocupes! Puedes cambiar entre modos en cualquier momento y seguir utilizando el Flow Builder como de costumbre.

¡Disponible Ahora en Chatfuel!

Comienza hoy en Chatfuel Panel y experimenta el siguiente nivel de automatización empresarial impulsada por IA.

We’re excited to introduce two powerful updates that will transform the way you manage AI interactions: AI Knowledge Base and Fuely AI Mode. These features make AI smarter, more efficient, and easier to use for your business.

Now, every AI plugin shares a centralized knowledge base, meaning:

✅ No more repetitive data entry – your AI remembers your company’s details across all plugins.

✅ Faster, more accurate responses for customer interactions.

✅ Seamless integration with your workflows.

With Fuely AI Mode, all you need to do is fill out your knowledge base and select a task. Choose from:

✔ Support – Automate customer service and provide instant answers.

✔ Sales – Engage leads and boost conversions effortlessly.

✔ Booking – Manage appointments and reservations with ease.

If you need custom flows, don’t worry! You can switch between modes anytime and use the Flow Builder as usual.

Get started today at https://panel.chatfuel.com/ and experience the next level of AI-driven business automation.

Esta herramienta revolucionaria analiza conversaciones pasadas para extraer puntos clave de datos, transformando chats rutinarios en valiosos conocimientos estratégicos para tu negocio.

Revisa conversaciones previas con clientes y extrae detalles esenciales como números de teléfono, solicitudes de servicio (por ejemplo, tipo de corte de cabello) y horarios de cita preferidos.

Convierte el contenido del chat en datos estructurados, facilitando a tu equipo la toma de decisiones basadas en información clave.

Envía automáticamente los datos extraídos a Google Sheets, CRMs o utilízalos para mejorar la personalización en interacciones en vivo.

Summarize Chat ya está disponible en la nueva versión de Chatfuel, accesible en https://panel.chatfuel.com. Es compatible con WhatsApp y Webwidget, brindándote opciones flexibles para mejorar la comunicación con tus clientes en múltiples plataformas.

✔ Citas optimizadas: Extrae automáticamente preferencias de servicio y detalles de programación, reduciendo la entrada manual de datos y agilizando la reserva de citas.

✔ Perfiles de clientes mejorados: Crea perfiles más completos para ofrecer promociones y recomendaciones personalizadas.

✔ Gestión eficiente de reservas: Captura preferencias gastronómicas y solicitudes especiales directamente desde el chat, garantizando una experiencia de reserva fluida.

✔ Análisis de comentarios: Resume rápidamente opiniones y sugerencias de clientes para mejorar continuamente la calidad del servicio.

✔ Servicios personalizados: Identifica las preferencias de cada cliente en tratamientos para personalizar la oferta de servicios.

✔ Fidelización y retención: Recopila automáticamente información de contacto para seguimientos personalizados e integración con programas de fidelidad.

✔ Optimización de agendas: Extrae solicitudes de mantenimiento y horarios preferidos para agilizar la programación de citas.

✔ Comunicación estratégica: Usa los datos detallados de los clientes para enviar recordatorios de mantenimiento y recomendaciones de servicio.

✔ Mejor comprensión del cliente: Resume conversaciones sobre preferencias de propiedades y horarios de visitas para mejorar la gestión de prospectos.

✔ Seguimientos personalizados: Integra fácilmente los datos del chat en tu CRM para ofrecer recomendaciones personalizadas y mejorar la atención al cliente.

Elevate your customer engagement with our groundbreaking Summarize Chat feature. This innovative tool analyzes past conversations to extract essential data points—transforming routine chats into strategic business insights.

Reviews previous customer conversations and pulls out critical details such as customer phone numbers, service requests (e.g., type of haircut), and preferred appointment times.

Converts chat content into structured data properties, making it easier for your team to act on valuable insights.

Effortlessly push extracted data to Google Sheets, CRMs, or use it to enhance personalization during live interactions.

Summarize Chat is now available in the new version of Chatfuel, accessible at panel.chatfuel.com. It supports both WhatsApp and Webwidget, giving you flexible options to enhance customer communications across multiple platforms.

Streamlined Appointments: Automatically extract service preferences and scheduling details, reducing manual entry and optimizing booking processes.

Enhanced Customer Profiles: Build richer customer profiles to offer tailored promotions and service recommendations.

✔ Efficient Reservation Management: Capture dining preferences and special requests directly from chat, ensuring a smooth reservation experience.

✔ Improved Feedback Analysis: Quickly summarize customer comments and suggestions to drive continuous improvement in service quality.

✔ Customized Service Offerings: Identify individual client preferences for treatments, allowing you to tailor your service packages.

✔ Loyalty & Retention: Automatically collect customer contact details for personalized follow-ups and loyalty program integration.

✔ Optimized Scheduling: Extract vehicle service requests and preferred times to streamline appointment bookings.

✔ Targeted Communications: Use detailed customer data for proactive maintenance reminders and service recommendations.

✔ Client Insights: Summarize client conversations regarding property preferences and viewing schedules to enhance lead management.

✔ Personalized Follow-Ups: Seamlessly integrate chat data into your CRM to provide customized property suggestions and support.

Exciting news! You now have access to a beta phase of new web widget for your site!

It can help you improve customer interaction and increase overall engagement on your website.

Here are the features available to you starting today:

✦ Interactive flows: Guide your visitors with interactive buttons for a dynamic and engaging user experience.

✦ Product images: Showcase your products with images, making it easy for customers to see what they're buying.

✦ Redirecting flows and conditions: Route your visitors based on their needs and preferences, ensuring they receive what they need when they need it.

✦ Live chat: Easily switch a conversation to a live operator and back, providing immediate support and better service.

✦ No sign-in required: Any visitor of your site can reach out to you, no login or account required.

✦ Fuely AI ✨: You have access to Fuely, our advanced AI assistant. Fuely provides personalized responses, sorts leads, manages sales, offers customer support, and can even schedule appointments, saving you time and resources.

Be among the first to try our web widget during this beta phase. Your feedback is crucial as we continue to tweak and improve the chat widget.

How much does the chat widget cost? $9/month is a special price, available only during the beta phase.

How to join the beta? You can join our beta program here → https://panel.chatfuel.com/

Where do I start with the web widget? We've created a series of short guides covering all your web widget needs here →

Please, don't hesitate to speak your mind.

As a beta tester, your insights and suggestions are important. Please let us know if you face any issues or have any ideas.

Hope you found this news helpful and don't hesitate to reach out to us if you need help.

Now, if your customer has sent you a file, you can find its URL in the system attribute.

Additionally, if your bot requests customers to send a file, you can store its caption in a custom attribute. To do so, add a 'Collect Answers' block. Subsequently, you can use this caption, for example, by sending it via API to your CRM.

We've just made your life easier by introducing the ability to filter conversations based on attributes. This update is designed to enhance your experience and efficiency when handling chats.

How to use:

This way, you can easily identify and prioritize the chats that matter most to you.

Announcing our latest Live Chat feature – conversation notes! 🚀

Now, you can add conversation summaries, important customer details, or action items for smoother interactions. To get your hands on this power-up, head to the Live Chat tab, choose a conversation, and click the "+" button in the right menu to add your note:

You can now effortlessly assign customer conversations to specific teammates.

Here's how:

Enjoy improved teamwork and customer support!

Now, you can easily send a pinpointed place on a map to your customers directly through WhatsApp Messenger:

Simply navigate to the Flows or Reengage tab, add the Location content block, and select the needed location on the map: