Now, if your customer has sent you a file, you can find its URL in the system attribute.

Additionally, if your bot requests customers to send a file, you can store its URL in a custom attribute. To do so, add a 'Collect Answers' block. Subsequently, you can use this URL, for example, by sending it via API to your CRM.

We've just made your life easier by introducing the ability to filter conversations based on attributes. This update is designed to enhance your experience and efficiency when handling chats.

How to use:

This way, you can easily identify and prioritize the chats that matter most to you.

Announcing our latest Live Chat feature – conversation notes! 🚀

Now, you can add conversation summaries, important customer details, or action items for smoother interactions. To get your hands on this power-up, head to the Live Chat tab, choose a conversation, and click the "+" button in the right menu to add your note:

You can now effortlessly assign customer conversations to specific teammates.

Here's how:

Enjoy improved teamwork and customer support!

Now, you can easily send a pinpointed place on a map to your customers directly through WhatsApp Messenger:

Simply navigate to the Flows or Reengage tab, add the Location content block, and select the needed location on the map:

WhatsApp template block is now available in Flows! You can use it to send messages with URL and Phone buttons or messages outside the 24-hour window within a flow.

To do that, add a new Template Content Block plugin in the Flows or Reengage tabs:

Please note that Meta charges an additional fee for every sent WhatsApp template. Please refer to https://developers.facebook.com/docs/whatsapp/pricing.

Now, you can send your invoices, presentations, offers, and other important documents from your WhatsApp bot to your customers.

To do that, click on the file attachment icon in Live Chat's chat interface:

In Flows add a new Content Block 'Document':

Now, you can seamlessly send your data from your WhatsApp bot to your Zapier app. This integration plugin opens up a world of possibilities for automating your workflows!

To do that, add a new integration plugin in the Flows tab:

Now, you can record audio messages and instantly send them to your customers in WhatsApp directly from Live Chat:

This feature offers a super-friendly way to connect and engage with your audience in WhatsApp, taking conversations to new heights of engagement and expressiveness. So go ahead and enjoy chatting away with your unique voice!

We have launched a new Entry Point - .

Now you have the option to add a WhatsApp button to the bottom right corner of your website!

When users click on it, they will be able to initiate a conversation with your business through the WhatsApp messenger.