Live chat agents analytic reports | Feature Requests

Live chat agents analytic reports

Hanwda Samaan

How many conversations had a specific Live Chat agent in a selected period of time;
First reply time;
The time of the first and the last action in dashboard (to track the working shift time).

Created by Larisa Yushina

Helen Kuptsevich

Merged in a post:

add a way of looking at response times or agent metrics

Isabelle Vieira

can be useful to observe the performance of the agents.

Helen Kuptsevich

Merged in a post:

Ability to measure the response time of the agents in live chat

Elias Yerbez

We would like to be able to measure the average response time of our agents