Macros (saved replies)
planned
I
Ian John Moore
On desktop and mobile
O
Oleg Krasikov
planned
O
Oleg Krasikov
under review
O
Oleg Krasikov
Merged in a post:
Live Chat Templates
W
Will V
Facebook Messenger has a very helpful feature - Saved Replies, which is basically templates we can save and insert into conversations.
If Chatfuel could implement this feature, would be sooooo amazing! Details to consider including:
- insert {{first name}}
- insert video
- insert image
Unlike sending to a flow (which is allowed only within 24 hrs) we could send templated replies anytime within 7 days...
Would be EXTREMELY helpful!
Helen Kuptsevich
Merged in a post:
Rapid response
A
Alvaro Andrade
Create short code o canned response
O
Oleg Krasikov
Merged in a post:
Have answers saved to send more easily in live chat
J
Juan Lopez
When the agent has a live chat, they can access previously saved automatic responses for ease of communication with the customer. As well as it can be done in Meta
O
Oleg Krasikov
Merged in a post:
Ability to add a macro messaging option in Live Chat sessions.
R
Rafael Lima