Notes for each client
complete
Abdulrahim Ben Radhia
Adding a button or option in the right box to create notes for each client.
This feature would enable a summary of client conversations, making it easier to remember their needs without having to review the entire conversation history. The ability for other admins to access and read the client summary would greatly enhance collaboration and ensure a better understanding of client requirements.
Helen Kuptsevich
complete
Conversation notes in Live Chat are available for all platform.
Helen Kuptsevich
in progress
O
Oleg Krasikov
planned
Helen Kuptsevich
Add a possibility to add notes during the conversation itself.