Capacidad de asignar solo 1 conversación a un compañero de equipo sin permitirle acceder a todas las conversaciones ni al chat en vivo completo. / Ability to assign only 1 conversation to a teammate without letting them access all the conversations or the entire live chat.
planned
S
Sai Kham Yee
Estoy buscando una forma de asignar el chat en vivo a un agente específico, lo que significa que el agente no debería poder ver todas las conversaciones, sino solo la conversación que se le ha asignado.
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I'm looking a way for assigning live chat to respective agent meaning, agent should not be able to see all the conversations and only see the conversation that assigned to him/her
O
Oleg Krasikov
planned
O
Oleg Krasikov
Merged in a post:
Atribuição de conversa a operador de chat em privado
E
Elvis Moreira
Seria ótimo a função de atribuir a conversa a determinado atendente e os demais n tivessem acesso ao conteúdo da mensagem, sem esse recurso não é possível a implantação do sistema na empresa, temos conversas do setor financeiro, setor de rh, as quais são privadas.
O
Oleg Krasikov
Merged in a post:
Limit the operator's conversations
A
Alejandra Bañuelos
The ability to limit the operators' conversations, so that they can see and talk only to the users who are assigned to them
O
Oleg Krasikov
Merged in a post:
Live Chat restrito apenas ao pessoal do mesmo departamento
R
Rafael Marochitte
live chat separados por atendentes onde somente a atendente/departamento e os administradores/coordenadores tem acesso. Por exemplo as conversas do departamento financeiro só podem ser acessadas pelo pessoal do departamento financeiro e os admins.
A
Alfonso Cuetara
Same here... I'm limiting the amount of value that I'm being able to extract from chatfuel because I cannot use it for multidisciplinary purposes, given that different teams would be able to see and interact with other people meesages.
The Chatfuel team mentioned they are working on the solution. ¿Do you have visibility on when this could be available?
G
Glamour
É exatamente o que precisamos
M
Mauricio Bernádez
Yes please, this is urgent!! Not all the people should check all conversations!
Alejandra Lavinia
Ability to assign only 1 conversation to a teammate without letting them access all the conversations or the entire live chat.
I'm looking a way for assigning live chat to respective agent meaning, agent should not be able to see all the conversations and only see the conversation that assigned to him/her
C
Cristina Lopes
Exatamente o que preciso
O
Oleg Krasikov
Merged in a post:
Assignees can only see the conversations assigned to them
D
David Idarraga
Useful for private consultations (e.g. psychology sessions)
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