Chat en vivo / Live Chat

An idea to make it work in certain hours. In other period that is not into this period - user may be redirected to bot again.

Estoy buscando una forma de asignar el chat en vivo a un agente específico, lo que significa que el agente no debería poder ver todas las conversaciones, sino solo la conversación que se le ha asignado. == I'm looking a way for assigning live chat to respective agent meaning, agent should not be able to see all the conversations and only see the conversation that assigned to him/her

Configurar para que se asignen los chats de manera automatica uno a uno solo a los que esten disponibles.

Necesitamos una forma de recibir alertas o señales claras (puede ser una etiqueta automática, un mensaje interno o alguna notificación en la interfaz) que indique que la IA ha pausado y se requiere intervención humana.

Possibility to create and send saved replies in Live Chat.

It would be great if the live chat could manage all interactions (WhatsApp, Instagram, Facebook, website) from a single platform. In general, the same people are interacting, and they would otherwise need to open multiple live chat tools to communicate with customers.

It would be great if you could save the filter state of your Live Chat. For example, if I go to my Live Chat tab and filter per conversation open and assigned to me, next time I open Live Chat tab I would like it to show the same filters and state, but it reverts to "all conversations" with no filters.

In the Live Chat tab we see people who contacted the bot with the name that they choose in their profile creation process, however, it would be cool to have a feature where we can create an alias for each user so it will be easy for us to remember and process.

Currently for WhatsApp bots you can only search by name, but you cannot search by phone number (only through attributes but it takes a lot of time to filter). It should be possible to search for numbers righ from the search bar as some users does not have names on their whatsapp profiles. Imported users, for example.