Feature Requests

Would be great to get a notification if someone assigns a conversation to my user, so I know there's a conversation waiting for me to respond.

Possibility to create and send saved replies in Live Chat.

Possibility to delete a message sent by me in WhatsApp.

It's difficult to differentiate between new and old messages in the left bar of users. To improve this, consider adding a blue background or using bold font for unread messages. This would make it easier to identify and read new messages:

It would be great to be able to see which messages are sent by the bot, and which messages are sent from a real bot operator. Perhaps even see which operator sent which message.

We have our ways to notify admins when the conversation open (through email or mobile app notifications), but it would be great to have such notifications to be triggered when the conversation is about to close, so our team could reply to users before the 24-hour window closes.