Analíticas / Analytics

Panel does not have clicks, sent messages, etc statistics like Dashboard does. The client would love to see that on Panel.

A dashboard that consolidates all user interaction counts of the automation flows instead of having to click into each user flow to get the number of interaction

This statistic can be in the Analyze or Billing tab.

It's not possible to understand which conversations were counted or not in the bot, and that's a problem because there's no way to understand why my conversation numbers spiked up in some cases. It would be great to download a list with all conversations I had through the month with more stats, like how it initiated (reengage, ads or organic), user id/phone number, and how many conversations per user during the billing cycle.

It would be great to have more details on how many comments were replied per day, both public and private, so we can check metrics to understand how it is performing. It's currently only possible to know the total amount of interactions with the Entry Point, but it's not possible to check per-day-details or more in-depth details overall.

How many conversations had a specific Live Chat agent in a selected period of time; First reply time; The time of the first and the last action in dashboard (to track the working shift time).

The ability to download all statistics for all blocks with one click instead of having to download each block manually.