Chatfuel
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Feature Requests

Category

Macros (saved replies)
Possibility to create and send saved replies in Live Chat.
3
·

planned

Add delay option between response from AI Agents
As is not possible use delay block between AI Agent's responses, would be better have an option inside the setup.
2
·

planned

Woocommerce integration
1
·

planned

Assign conversations to agents from the mobile app
Ability to Assign conversations to agents from the mobile app
1
·

planned

Select and copy / delete multiple blocks
Currently we have to select them one by one to copy / delete.
2
·

planned

Add ecwid integration
1
·

planned

Mark conversations as read/unread
Live Chat should have an option to mark the conversation as read/unread so we can organize our workflow in an easier way for agents.
6
·

planned

Tags (labels) for conversations
2
·

planned

Send WhatsApp template from Live Chat
2
·

planned

Ability to change 'About' field in WhatsApp
At the moment the default text - 'Hello. I'm using WhatsApp Business' - is displayed and it can't be changed.
1
·

planned

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